Interested Parties

A、Communication Channels and Frequency

Interested parties	Communication channels	Frequency	Major topics
Investors	-Annual general shareholders’ meeting -Quarterly and yearly financial reports -Annual report -Phones and emails -Company website -Analysts’ meeting	-Once per year -Four times per year -Once per year -Responsive actions upon requests -Responsive update when necessary -Regular schedule and responsive actions upon requests	Corporate governance Company business report Company financial report Disclosure of material information
Regulatory authorities	-Official Letters -Respond to the written requests from regulatory authorities and provide supplementary information -Attend meetings and seminars held by regulatory authorities	Immediate response upon requests	Regulatory compliance Execution of regulatory policies Announcement of regulatory information
Customers	-Company website -Dedicated customer service team -Dedicated email responding service	-Regular update -Responsive actions upon requests	Protection of customers privacy Satisfactory survey of customers Protection of customers interests
Vendors	-Documents in writing -Paper auditing -Site auditing	Random audit	Rules of procurement Internal procedures of vendors
Employees	-Company website -Internal announcements -Email -Employee handbook -Labor-management conference -Internal communication meetings -Training programs	Responsive actions when necessary	Compensation and benefits Career development Labor relations Training programs Recruitment Working environment Safety and health Human rights
Community	Charitable activities	Unscheduled participation	Promotion of environmental awareness

B、Contact

Tittle	Tittle	Email
Investors	Investor Relations	ir@mail.emctw.com
Regulatory authorities	Head of Corporate Governance	gov@mail.emctw.com
Customers	Head of marketing division	sales@mail.emctw.com
Vendors	Head of Corporate Governance	gov@mail.emctw.com
Employees	Head of Human resources division	hr-emc@mail.emctw.com
Community	Head of Corporate Governance	gov@mail.emctw.com

C. Ethical Corporate Management

The Board of Directors has resolved to establish “Code of Ethics” & “Best Practice Principles of Ethical Corporate Management”. All employees are required and trained to comply with the said Code and Principles. In order to promote the awareness, the policies are available for access through channels such as intranet, company websites, and various meetings.
We have set up the “Code of Business Conducts” to cultivate an enterprise culture for each and every employee of the Company to ensure all business conducted with sincerity and integrity, preventing any misconduct while conducting business.
All members of the Company, including Directors, managers, employees, and mandataries are prohibited from, directly and indirectly, offering, promising to offer, requesting, or receiving improper benefits of any sort when conducting business with counterparties. Obtaining or sustaining benefits by conducting business without sincerity and integrity, or in any illegal way, or in breach of fiduciary duty is also prohibited.
For any violation of the Principles being found, each member of the Company is urged to report to the contact listed in the following. Based on ethical principles, those who report the violation shall provide the real identity and contact information, to allow us to take appropriate actions. We assure that the whistle-blowers’ identity and the contents of the complaint are kept confidential in order to protect the whistle-blower from retaliation for having filed the complaint.

D. To Report Violations of Laws and Unethical Business Behavior

Should any violation of laws be found or should any employee of the Company conduct unethical business behavior, please report to the following:

Complaints email address: ia2@mail.emctw.com

(Based on ethical principles, those who report the violation shall provide the real identity and contact information, to allow us to take appropriate actions. We assure that the whistle-blowers’ identity and the contents of the complaint are kept confidential in order to protect the whistle-blower from retaliation for having filed the complaint.)